Our studio is located in Poland, in the unique and beautiful postindustrial city Łódź. If you want to read more about it, just go to the “About” page.

„Made to order” products are still avaliable on the on-line store but they are made only when the client places an order. Ex. a kilim can be made in 3 sizes and only the smallest one is ready to ship and other sizes are made to order. Production time can take from 2 to 6 weeks and it depends on the size and our current schedule. If you have questions on the production time for any product, just send u san e-mail on contact@tartarugastudio.pl

Yes, of course! We love to work on individual commissions! If you couldn’t find a suitable design or size on our on-line store, we can weave your dreamy kilim. And we promise that it will suit perfectely your home or a workplace. If you want to know more about personalized orders, just visit the „Made to order” page in the footer.

Yes, we adjust sizes quite often! This kind of change requires the modification of a design proportions, so every personalized kilim is discussed with the client before. You can find more informations on the „Made to order” page in the footer.

All of Tartaruga’s products are hand made in our studio in Łódź. Weaving is a very time-consuming craft. Ex. the weaving time for a 100×150 cm kilim is aproximately 7-10 working days and for larger kilim sit can be even up to 4 weeks. But production time is not only a weaving time. We also need a time to prepare a loom for a weaving and sometimes we have to wait for the yarns delivery. Our current schedule matters too – when it’s busy we have to finish earlier commissions first. We’ll inform you about the waiting time immediately after placing your order. You can also contact us before ordering to make sure that your kilim will be there on time.

Yes! We can prepare another color version of our kilim or wall hanging, so it fits your apartament perfectely. You can find more informations on the „Made to order” page in the footer.

Yes! All of our products can be shipped worldwide. You’ll find all the details on the „Delivery and payment” page in the footer.

If you’ve bought a products on our on-line shop it can be returned within 30 days (counting from the delivery day). You don’t have to give u sany reason. Just remember that the product needs to be in a perfect conditio and to have all the original labels. If you want to return your purcase, just let us know on e-mail contact@tartarugastudio.pl and then send the product back to:
Tartaruga Studio
Bohdanowicza 2
93-552 Lodz
POLAND
+48 691 567 536
Just remember to pack the parcel accurately and to add a receipt.

We don’t accept returns on personalized commissions.

Not every Tartaruga’s product can be exchanged, due to the individual character of some kilims. You can exchange a product within 30 days from the delivery day, but you can choose only from ready to ship products. In that situation, please contact us earlier so we could make a reservation for you. It will be shipped to you once we get the product you’ve returned.
All the returns and products for exchange should be send on:
Tartaruga Studio
Bohdanowicza 2
93-552 Lodz
POLAND
+48 691 567 536
Just remember to pack the parcel accurately and to add a receipt.

You can’t exchange personalized commissions.

Yes, we do! We can lead classes also in English. For more informations just go to the „Weaving classes” page.